Wealth Adoption Specialist (Temporary)
Job role insights
Date posted
November 4, 2026
Hiring location
Abu Dhabi
Career level
Mid Level
Experience
6+ Months Related Experience
Quantity
1 person
Gender
Any
Description
The Wealth Adoption Specialist helps customers understand and use the bank’s wealth products and digital platforms. This temporary customer engagement role focuses on product awareness, onboarding support, outbound contact and follow-up, while ensuring that customer conversations remain within approved service and communication boundaries.
Key Responsibilities
- Contact customers through approved outbound channels to raise awareness of wealth products and digital services.
- Explain product features, platform functions and onboarding journeys using approved scripts and materials.
- Support customer activation and adoption by guiding users through service steps and platform access.
- Follow up on customer opportunities, service requests and unresolved questions with relevant internal teams.
- Record enquiries, complaints, feedback, leads and call outcomes accurately in the required systems.
- Identify common reasons for non-adoption and share customer feedback with the responsible teams.
- Prepare activity updates covering calls, engagement, conversion, service issues and feedback themes.
Requirements and Qualifications
The vacancy describes a temporary assignment; one version is specifically a four-month outsourced role. At least six months of relevant experience in customer service, telesales, contact centre, banking, investment or digital support is stated. Candidates should communicate clearly and protect customer privacy. The role does not involve providing investment advice or making suitability decisions.
Skills
- Customer engagement and telesales
- Wealth product and digital platform explanation
- Onboarding and activation support
- Listening and service communication
- CRM data capture and call disposition
- Confidentiality and conduct awareness
Employment Details
This is a temporary opportunity with ADIB - Abu Dhabi Islamic Bank, based in Abu Dhabi. Compensation details are not included. Role-specific conditions should be confirmed during recruitment.
The specialist should improve customer awareness and adoption through accurate explanations and consistent follow-up. Clear records, respectful engagement and appropriate referrals are essential to a positive customer experience.
Skills
select-type
Full Time
Interested in this job?
47 days left to apply
Beware of job scams and fraud! Never pay anyone for a job application, interview, visa processing or job offer. Disclaimer: RecruitArabia.com is a job information platform, not an employer or recruitment agency, and takes no part in hiring. We make reasonable efforts to list genuine jobs but cannot guarantee the accuracy or availability of every posting, so please verify employer details through official sources before sharing personal information. We never charge job seekers any fees and are not responsible for fraud or loss involving employers or third parties. Suspicious listing? Report it above or email us at admin@recruitarabia.com.