Sales Senior Optician

Combines optical product knowledge, prescription accuracy and customer service with responsibility for supporting sales performance. The Senior Optician helps customers select frames, lenses and contact-lens products, resolves complex product questions, checks order quality and guides colleagues in maintaining consistent store standards.

Key Responsibilities

• Understand customers' visual needs and recommend suitable frames, lenses, contact lenses and sunglasses.
• Support sales conversion through appropriate upgrades, cross-selling and promotion activity.
• Interpret optical prescriptions and explain lens options, fitting and product specifications.
• Carry out final checks on orders and fittings to reduce errors, remakes and returns.
• Coordinate with the store team and optical laboratory on orders and technical adjustments.
• Assist with insurance approvals, point-of-sale transactions and customer documentation.
• Coach team members on product knowledge, customer handling and store procedures.

Requirements and Qualifications

A background in optical dispensing or opticianry and practical experience in optical retail or clinical service are relevant. The senior level requires confidence interpreting prescriptions, understanding lens and frame options and supporting complex cases. Any professional registration or licence required for the assigned duties must be current.

Skills and Competencies

• Optical dispensing
• prescription interpretation
• lens and frame knowledge
• customer consultation
• sales conversion
• order checks
• insurance processing
• team coaching

Role Expectations

Commercial goals should be balanced with responsible optical advice. Recommendations need to reflect the prescription, intended use, comfort and budget of the customer. The Senior Optician should handle complaints calmly, maintain accurate records and help the team deliver correct orders on time.

The employee should maintain professional standards, follow workplace and information-handling procedures, and cooperate with colleagues to meet service priorities. Tasks should be completed within the approved scope of the position, with questions or exceptions referred to the responsible manager. Dependable attendance, clear communication and a willingness to learn support consistent performance.