Store Manager – Yves Saint Laurent, Mall of the Emirates

The Store Manager is accountable for the business performance of the named retail store. The role drives sales and customer experience, develops a loyal client base and leads the team while maintaining the brand's standards and operational controls. The manager combines commercial planning with visible leadership on the shop floor and uses both physical and digital touchpoints to deliver a connected customer journey.

Job Overview

This position contributes to the customer, commercial or operational goals of Chalhoub Group. The successful candidate will carry out the responsibilities below while working with relevant colleagues and following established policies, standards and processes.

Key Responsibilities

• Develop, execute and monitor store action plans to achieve sales targets and key performance indicators.
• Develop a premium client base through personalised service, client follow-up and knowledge of the brand's collections.
• Lead, recruit, coach and retain team members, setting clear expectations and development plans.
• Monitor stock, visual merchandising, store operations, compliance and customer-service standards.
• Review trends, competitors and product performance, share feedback with business teams and adjust priorities accordingly.

Requirements and Qualifications

• Experience managing a retail team or leading a store or department toward commercial targets.
• Strong people leadership, coaching and customer relationship skills.
• Ability to use sales and operating data to make decisions and track performance.
• Good organisation, communication and judgement, with commitment to store procedures and brand standards.

Skills and Competencies

The role calls for accountability, commercial insight, team development and an omnichannel mindset. Candidates should be able to create a constructive work environment, solve problems quickly and maintain a high standard of client experience. Candidates should communicate clearly, manage priorities responsibly and contribute to a respectful team environment. Attention to detail, reliability and a willingness to learn are important for delivering consistent results.

Employment Details

Location: Mall of the Emirates, Dubai, United Arab Emirates. The role is with Chalhoub Group. Compensation and final employment conditions should be confirmed during the hiring process. Emiratisation eligibility applies to this vacancy.