Sales Advisor – Abu Dhabi

The Sales Advisor supports customers at a service point by answering questions, processing shipments and explaining available delivery products. The role combines customer care with accurate operational work and sales support, ensuring enquiries are handled promptly and shipments are accepted, documented and processed according to network procedures.

Key Responsibilities

• Answer customer enquiries in person and by phone, providing courteous, accurate and timely information.
• Process shipments accepted at the counter and enter shipment information carefully to create accurate airway bills.
• Explain service options, prices, transit times, customs documentation and packing requirements to customers.
• Promote relevant value-added services, identify sales leads and contribute to revenue targets.
• Follow up on customer enquiries, direct complex matters to the right department and resolve complaints wherever possible.
• Maintain shipment manifests, imaging of relevant documents, supplies records and accurate daily cash summaries.
• Coordinate with the wider team and follow safety, ISO and service procedures throughout each shift.
• Flag recurring service problems and suggest practical improvements to procedures, tools and customer experience.

Requirements and Skills

• Excellent verbal communication, professional presentation and strong interpersonal skills.
• Ability to prioritise work and stay accurate in a busy, time-sensitive service environment.
• Good problem-solving, initiative, teamwork and customer relationship skills.
• Working knowledge of Microsoft Word, Excel and PowerPoint.
• English is required; Arabic is an advantage, as is familiarity with the logistics network.
• A driving licence is preferred.

Qualifications

Sound educational background; service-industry knowledge is an advantage. Candidates should also demonstrate the role-related skills listed above and be able to collaborate effectively with colleagues and other stakeholders.

Employment Details

This is a full-time opportunity with DHL Express. The listed location is Abu Dhabi, United Arab Emirates. Daily priorities will depend on operational requirements, team coordination and the standards relevant to the role.

The successful applicant will be proactive, dependable and comfortable combining front-line customer service, sales activity and detailed transaction handling.