Officer – Service, Call Center (Emirati Talent)
Job role insights
Date posted
November 4, 2026
Hiring location
Dubai
Career level
Junior
Qualification
High School Diploma
Experience
2-3 Years
Description
Dubai Islamic Bank is seeking an Officer - Service, Call Center to support customers through professional and reliable telephone-based service. This role focuses on understanding customer requests, providing clear information about banking products and services, and resolving enquiries or directing more complex matters to the appropriate internal teams. The vacancy is designated for Emirati talent and is based in Dubai, UAE.
Key Responsibilities
- Respond to customer interactions, listen carefully and collect the information needed to understand each request.
- Handle enquiries in a courteous and professional manner, aiming to resolve concerns promptly and thoroughly.
- Explain the bank's products and services accurately and provide appropriate support based on the customer's needs.
- Maintain up-to-date knowledge of product features, procedures and service updates so customers receive consistent information.
- Escalate complaints or issues through the correct internal channels when further action is required.
- Identify suitable opportunities to introduce customers to relevant banking products and services through cross-selling and up-selling.
- Follow call-centre schedules and service procedures, and work cooperatively with colleagues and supervisors.
- Attend training and learning programmes to strengthen product knowledge and close identified skill gaps.
Requirements and Qualifications
Applicants should be Emirati candidates with at least a high school certificate or diploma. The stated experience requirement is two to three years in a call-centre role. Previous customer-facing experience in banking or financial services can help candidates understand customer expectations and regulated service processes.
Skills and Competencies
Candidates should communicate clearly, listen actively, handle concerns patiently, explain products accurately, follow security and regulatory procedures, and work reliably with a team.
Employment Details
Employer: Dubai Islamic Bank (DIB)
Location: Dubai, United Arab Emirates
Job Type: Full-time
Experience: 2–3 years in call-centre work
Education: High school or diploma
Eligibility: Emirati talent
Skills
select-type
Full Time
Interested in this job?
40 days left to apply
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