Hostess – Hakkasan

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Hostess for Hakkasan to manage the arrival and seating experience and support smooth restaurant operations. The role combines guest greeting, seating-plan coordination, reservation enquiries, telephone bookings, restaurant presentation and communication of guest feedback while maintaining luxury hospitality and grooming standards.

Key Responsibilities

• Prepare the restaurant and hostess desk for opening in accordance with established standards.
• Check table-top items and seating areas to ensure they are clean, presentable and in good condition.
• Coordinate the seating plan with the reservation book and restaurant management requirements.
• Welcome guests warmly and seat them according to their preferences and restaurant procedures.
• Handle telephone bookings and enquiries accurately and courteously.
• Assist with service activities when requested by restaurant management.
• Keep restaurant management informed of guest comments, requests and complaints.
• Maintain menus, drinks lists and guest collateral in clean and presentable condition.
• Support maintenance of guest-history records and relevant service information.
• Attend briefings, communication meetings and training sessions and maintain professional grooming.

Candidate Profile

• Minimum 1 year of experience in the same role in a luxury hotel is preferred; resort experience is an advantage.
• Excellent interpersonal and communication skills.
• Strong customer-service orientation and professional attitude.
• Ability to provide high-quality service to international guests.
• Additional language skills are preferred; Russian is a strong advantage.

Additional Role Information

• Department: Food & Beverage
• Reports to: Assistant Restaurant Manager

Employment Details

• Company: Mandarin Oriental Hotel Group
• Location: Abu Dhabi, United Arab Emirates
• Employment Type: Full Time
• Application: Apply through the original vacancy link provided in this listing.

This full-time opportunity is suited to candidates who can combine technical or operational expertise with dependable communication, attention to detail and a strong customer or business focus. The successful candidate will be expected to work collaboratively, follow company procedures, maintain professional standards and contribute to continuous improvement. Applicants should review the source vacancy carefully and ensure that their CV clearly reflects the experience, qualifications and skills requested for the position.