Hostess, Cloud 22 – Atlantis The Royal

The Hostess at Cloud 22 manages the arrival experience and helps create a welcoming atmosphere in a fast-paced luxury venue. The role requires a friendly, confident manner and accurate coordination of waiting lists, table assignments and communication with service colleagues. The successful candidate will be comfortable speaking with an international clientele, handling changes in guest flow and keeping the reception area professional and organized. The position is based in Dubai, UAE, and offers an opportunity to contribute to a professional team focused on consistent service, quality and operational results.

Key Responsibilities

• Greet guests warmly, confirm reservation details where applicable and set a positive tone for their visit.
• Inform guests of wait times, manage the waiting list and coordinate seating with the restaurant floor team.
• Guide guests to tables and communicate relevant requests or preferences to the appropriate colleagues.
• Respond to questions and changes with clear, courteous communication while maintaining awareness of restaurant capacity.
• Keep the reception and waiting areas clean, tidy and consistent with the venue’s presentation standards.
• Bid guests farewell and pass relevant feedback or service concerns to the manager.

Requirements and Qualifications

• International exposure in a similar role or around two years in a luxury hotel or high-end restaurant is preferred.
• Excellent communication and customer-service skills are important.
• Candidates should be organized, calm under pressure and confident in a fast-moving environment.
• A natural, guest-friendly conversation style and a positive team approach are required.
• Professional presentation and reliability are essential.

Skills and Competencies

Key strengths include Guest Reception, Waitlist Management, Reservations, Seating Coordination, Communication, Customer Service, Organization, Teamwork. Clear communication, reliable organization, attention to detail and effective teamwork are important, alongside consistent adherence to procedures and willingness to learn.

Employment Details

The position is based at Atlantis The Royal in Dubai, UAE. Benefits include a competitive tax-free salary in AED, food and beverage privileges, discounted rates across Kerzner properties, health insurance with dental cover, annual flights home, life insurance, an incentive programme, wellness initiatives and access to training and career mobility.