Head Waiter, Cloud 22 – Atlantis The Royal

The Head Waiter at Cloud 22 provides hands-on leadership on the floor, helping the team deliver attentive, consistent service. The role involves greeting seated guests, advising on menu options, monitoring the quality of food and drinks and supporting colleagues during busy service. A strong candidate will combine detailed product knowledge with an approachable manner, effective communication and the ability to recognize when issues need management attention. The position is based in Dubai, UAE, and offers an opportunity to contribute to a professional team focused on consistent service, quality and operational results.

Key Responsibilities

• Welcome guests as they are seated and build a professional rapport that sets a positive tone for the meal.
• Support waiters and attendants during service, helping maintain courtesy, efficiency and adherence to restaurant standards.
• Maintain thorough knowledge of food and beverage menus, promotions and menu details to advise both guests and colleagues.
• Monitor consistency of food and beverages served and raise major quality problems or guest complaints to management.
• Communicate service priorities and coordinate with kitchen and floor colleagues to handle busy periods effectively.
• Help ensure workstations are ready, guest requests are followed up and the overall experience remains organized.

Requirements and Qualifications

• At least two years of experience in a similar role within a high-volume restaurant is expected.
• Excellent communication, guest-service and teamwork skills are required.
• Candidates should be confident managing multiple tasks and advising a diverse clientele.
• Strong menu knowledge and attention to quality are important.
• A calm, professional approach to service recovery and escalation is essential.

Skills and Competencies

Key strengths include Fine Dining Service, Menu Knowledge, Team Coordination, Guest Relations, Quality Control, Communication, Problem Solving, Training. Clear communication, reliable organization, attention to detail and effective teamwork are important, alongside consistent adherence to procedures and willingness to learn.

Employment Details

The position is based at Atlantis The Royal in Dubai, UAE. Benefits include a competitive tax-free salary in AED, food and beverage privileges, discounted rates across Kerzner properties, health insurance with dental cover, annual flights home, life insurance, an incentive programme, wellness initiatives and access to training and career mobility.