Guest Experience Expert (AYS + CID) – Marriott Al Forsan

This Marriott International guest-services position is focused on delivering a smooth, personalized and professional experience throughout the guest journey. The role may cover arrivals, departures, reservations, telephone service, guest requests, front-desk transactions, concierge support or other guest-facing activities depending on the assigned function. The successful candidate will communicate clearly, anticipate needs, handle requests efficiently and work with other hotel departments to ensure issues are resolved. Accuracy is important when handling reservations, guest accounts, payments, identification and hotel information. The position also requires compliance with Marriott policies, confidentiality, safety standards and professional appearance expectations.

Key Responsibilities

• Welcome, acknowledge and assist guests according to Marriott service standards.
• Process reservations, arrivals, departures, guest requests or telephone enquiries accurately as applicable.
• Provide clear information about hotel facilities, services and local attractions.
• Handle guest concerns professionally and coordinate follow-up with relevant departments.
• Maintain accurate guest records, accounts, reports and system entries.
• Process payments, vouchers or reservation information according to established procedures where applicable.
• Protect guest privacy, confidential information and hotel assets.
• Work collaboratively with Front Office, Housekeeping, Engineering, Food & Beverage and other teams.

Requirements

• High school diploma/GED or equivalent; hospitality training is advantageous.
• Relevant guest-service, front-office or hotel experience is preferred for supervisory roles, while some expert/entry-level roles accept candidates without prior experience.
• Strong spoken and written English communication skills.
• Professional customer-service, problem-solving and interpersonal abilities.
• Comfort using computers, hotel PMS/POS or reservation systems.
• Professional appearance and flexibility to work shifts, weekends and holidays.

Employment Details

• Company: Marriott International
• Location: Abu Dhabi, United Arab Emirates
• Employment Type: Full Time
• Industry: Hospitality
• Experience: 0 - 2 Years
• Qualification: High School Diploma

How to Apply

Interested candidates should apply through the original LinkedIn job listing using the application link provided with this vacancy. Applicants should review the employer's current requirements and submit an up-to-date CV and any supporting information requested by Marriott International.