Front Stage Agent

Paramount Hotel Dubai is seeking a Front Stage Agent to serve as a key point of contact for guests from arrival through departure. The role combines a warm welcome with accurate registration, helpful responses to enquiries and reliable front-desk support. The successful candidate will make guests feel looked after while following hotel procedures and keeping the guest services desk ready for daily operations.

Key Responsibilities

• Welcome arriving guests professionally and help them feel comfortable from the beginning of their stay.
• Register guests according to established registration policies and check that required details are recorded correctly.
• Respond to enquiries and assist with guest requirements, coordinating with the relevant hotel department when needed.
• Perform cashiering tasks, including foreign currency exchange and paid-outs, where authorised.
• Maintain full accountability for the cash float and report any discrepancies in line with procedures.
• Keep the Front Stage or Guest Services Desk staffed, operational, organised and supplied with the materials needed for service.
• Communicate clearly with colleagues to ensure requests are followed up and guests receive consistent information.

Requirements and Qualifications

• At least one year of experience in reception or guest services, preferably in the front office of an international five-star hotel.
• A bachelor's degree or college diploma in Hospitality Management.
• Working knowledge of Microsoft Office applications and OPERA PMS.
• Strong spoken communication, a professional manner and a customer-focused attitude.

Skills and Work Approach

Attention to detail is important when handling guest records and cash transactions. The role also requires a helpful manner, sound organisation and the ability to prioritise several requests while remaining calm. Candidates should be comfortable following standard procedures, asking for support when a request is outside their authority and working closely with other front-office colleagues.