Financial Remediation Officer

This is a talent-pool opportunity for a Financial Remediation Officer within a banking collections function. The team follows up with customers who have overdue instalments on existing facilities and works towards resolving outstanding amounts. The portfolio may include personal loans, credit cards and auto loans. The role contributes to monthly collections objectives by contacting customers, monitoring delinquent accounts and working towards agreed resolution and cash-collection targets. A talent-pool application allows candidates to be considered for suitable opportunities as they become available; it does not confirm an immediate appointment. Collections work requires professionalism and consistent follow-up, together with careful use of customer information and adherence to the bank’s procedures.

Key Responsibilities

• Contact customers with overdue instalments and follow up on outstanding payments across assigned products.
• Work with delinquent personal-loan, credit-card and auto-loan accounts through the collections process.
• Understand the account position and communicate clearly with customers about the amounts due.
• Work towards individual monthly resolution and cash-collection targets that contribute to team performance.
• Monitor accounts across the relevant delinquency stages and record follow-up outcomes accurately.
• Escalate cases that require additional support or action under the collections procedures.
• Maintain professional customer communication while supporting appropriate account resolution and collection outcomes.

Qualifications and Requirements

• This is a talent-pool opportunity intended to support UAE National career development.
• No specific degree, certification or minimum experience requirement is stated.
• Applicants should be prepared for customer follow-up work and performance targets.

Skills and Competencies

• Confident telephone communication and active listening.
• Persistence, negotiation and practical problem-solving.
• Organisation, record keeping and target awareness.

Employment Details

Al Ain, United Arab Emirates. This is a talent-pool opportunity focused on UAE National development.