Executive – Sales Support (Freight Forwarding & Liner Coordination)

The Sales Support Executive will support the DP World Logistics GCC commercial team by coordinating quotations, contracts and customer activities across freight forwarding and liner-related services. The position helps the sales team respond quickly to customer enquiries, secure competitive pricing and convert opportunities into business. It also supports customer registration, reporting, CRM administration and the resolution of order or invoicing issues through close coordination with internal teams and external partners.

Key Responsibilities

• Prepare and coordinate quotations on behalf of the commercial team, obtaining required rates and inputs from product teams.
• Manage quotation and contract workflows with relevant stakeholders and follow up to keep responses on schedule.
• Support the acquisition of SME customers for freight, warehousing and customs-brokerage services.
• Liaise with internal departments, global offices and external logistics partners to develop and progress opportunities.
• Maintain accurate CRM records and ensure that leads, opportunities and customer updates are current.
• Prepare analytical reports and presentations covering quote tracking, pipeline, performance, market outreach, hit rates and campaigns.
• Support account owners with customer registration, order issue resolution, invoicing and shipment-related queries.
• Help coordinate operational issues and maintain effective communication between customers and service teams.

Requirements and Qualifications

• A bachelor’s degree in Business, Supply Chain, Logistics or a related field is required.
• Understanding of freight forwarding, warehousing, customs brokerage and customer requirements is important.
• Candidates should have commercial awareness and familiarity with pricing, quotations and contract processes.
• English fluency is required; Arabic is an advantage.
• The ability to manage multiple requests, maintain accurate records and work effectively with different teams is essential.

Required Skills

• Quotation preparation and pricing coordination
• Freight forwarding and liner-support knowledge
• CRM administration and opportunity tracking
• Analytical reporting and presentation preparation
• Customer communication, problem-solving and collaboration

Employment Details

Employer: DP World. Location: Dubai, United Arab Emirates. Employment type: Full Time.