Executive – Business Services

The Executive - Business Services supports service-management activities within a business-services or shared-services environment. The role contributes to efficient support for functions such as procurement and finance by coordinating requests, tracking work and helping maintain consistent service delivery across teams.

Key Responsibilities

• Receive or coordinate service requests and ensure they are recorded in the right channel.
• Follow up with relevant teams on outstanding items, dependencies and response timelines.
• Maintain operational records and prepare routine status information for service owners.
• Identify repeat issues or delays and suggest practical ways to improve the process.
• Support consistent service standards and communicate clearly with internal stakeholders.

Requirements and Qualifications

Candidates should be organized, service-minded and comfortable working across departments. Experience in administration, shared services or operational coordination is useful. Accurate records, discretion and the ability to prioritize several requests are important.

Skills and Competencies

• Service request tracking and follow-up.
• Process coordination and record accuracy.
• Internal customer communication.
• Problem identification and teamwork.

Work Approach

Confirm the expected next action and owner for every open item. Keep communications factual, protect confidential financial or business information and update records when a request changes status.

Performance Expectations

Good performance means requests are visible, ownership is clear and internal customers receive timely updates. Maintain service discipline and escalate recurring bottlenecks rather than allowing them to remain unresolved.

Employment Details

This is a full-time opportunity with Al Ghurair in the United Arab Emirates. Discuss work arrangements, benefits and compensation during recruitment. Use the application link associated with this role to apply.

Role Priorities

Prioritize shared services and service management, keep the work area and records organized, and communicate clearly with colleagues. Follow approved procedures, flag unexpected issues early and confirm that assigned tasks meet the expected quality and safety requirements before handover.