Executive, Account Management – noon Food

The Account Management Executive supports merchant relationships and commercial performance within a food-delivery marketplace. The role focuses on maintaining productive partner communication, helping merchants improve performance and coordinating promotions or operational resolutions. It suits a target-driven professional who can analyse basic performance data, follow through on commitments and balance merchant needs with customer experience and business objectives.

Key Responsibilities

• Manage regular communication with assigned restaurant or merchant partners and follow up on agreed actions.
• Track account performance, order trends, availability, campaign participation and other relevant operating metrics.
• Identify opportunities to improve visibility, menu quality, promotions and merchant engagement.
• Coordinate with operations, marketing and support teams to resolve partner issues and reduce recurring problems.
• Maintain account records, prepare performance updates and work toward agreed monthly targets and deadlines.

Requirements and Qualifications

• Have around one year of client or account management experience, preferably in a growing business or service environment.
• Communicate clearly in writing and conversation and build constructive working relationships.
• Demonstrate negotiation, closing and relationship-management capability.
• Be comfortable using Excel or similar spreadsheets and CRM tools to organise accounts and track outcomes.

Skills and Competencies

• Account management, partner communication, data tracking, issue resolution, negotiation and time management.
• Self-motivation, analytical thinking, persistence, customer focus and a target-oriented mindset.

Employment Details

The role requires consistent follow-up and practical problem-solving because merchant issues can directly affect availability and customer satisfaction. The executive should manage deadlines carefully and flag account risks before they affect performance. Portfolio size, incentive structure, working arrangements and any language requirements should be confirmed during recruitment.

Accurate handovers, timely escalation and complete operating records are important when several teams share responsibility for a service outcome. The role holder should keep stakeholders informed and follow actions through to closure.