Account Manager, Small Appliances

The Account Manager for Small Appliances manages commercial relationships and category performance across a portfolio of products and vendors. The role focuses on sales growth, product availability, pricing, promotions and joint planning. By combining market awareness with data analysis and supplier coordination, the account manager helps build a useful assortment, improve customer choice and achieve sustainable commercial results.

Key Responsibilities

• Manage vendor relationships and maintain regular communication about assortment, pricing, stock, campaigns and commercial priorities.
• Review sales, margin, availability and conversion data to identify category opportunities and performance gaps.
• Coordinate promotional plans, product launches and supplier-funded activities with merchandising and marketing colleagues.
• Follow up on stock coverage, product content, pricing accuracy and operational issues that affect the customer experience.
• Prepare category reviews and action plans, aligning supplier commitments with business targets.

Requirements and Qualifications

• Have experience in account management, retail, consumer electronics or a related commercial environment.
• Be comfortable analysing sales and margin reports and turning findings into practical actions.
• Demonstrate negotiation, relationship-management and follow-through skills.
• Manage multiple suppliers and time-sensitive priorities while keeping product and commercial information accurate.

Skills and Competencies

• Commercial analysis, vendor negotiation, Excel, assortment planning, promotion coordination and communication.
• Initiative, accountability, organisation, customer focus and sound judgement.

Employment Details

The position requires a commercially minded approach and regular collaboration with buying, operations, finance and marketing teams. The account manager should raise availability or margin concerns early and maintain constructive supplier relationships. Exact product categories, target structure, travel needs and package details should be confirmed with the employer.

Commercial decisions should be followed through with clear owners, accurate records and regular performance checks. The role holder should flag risks early and work constructively with partners to protect the customer experience.