Director Design-Customer Coordination

The Director of Design – Customer Coordination will lead the customer-facing design interface for hyperscaler and enterprise data centre clients. The role connects customer requirements with engineering design, procurement, construction and operational delivery. It ensures that contractual technical commitments are understood, translated into coordinated design criteria and tracked through project execution across international teams and multiple project phases.

Key Responsibilities

• Act as the principal coordination point between customers, design consultants, internal engineering teams, procurement, construction and operations.
• Review, verify, negotiate and manage customer technical agreements, including master service agreements, service level agreements, customer design engineering requirements, compliance schedules and fit-out specifications.
• Translate operational, security, resilience, scalability and technical needs into clear design criteria, specifications and construction documentation.
• Coordinate architectural, civil, structural, MEP, ICT, security and commissioning disciplines to integrate customer needs without compromising code compliance, cost, quality or programme.
• Lead technical workshops, design reviews and coordination meetings with clients, consultants, contractors and internal stakeholders.
• Maintain customer requirement matrices, compliance trackers and gap analyses to monitor commitments and identify issues early.
• Support design decisions, value engineering and resolution of technical conflicts while maintaining a customer-focused approach.
• Manage communication across regions and time zones and report design alignment, risks and decisions to senior leadership.

Requirements and Qualifications

A bachelor's degree in Architecture, Electrical, Mechanical or Civil Engineering is required; a master's degree or MBA is preferred. Candidates should have at least 12 years of data centre or mission-critical design experience, including 5 or more years in senior customer-facing design leadership. Experience with international or multi-regional projects and hyperscale, colocation or enterprise data centres is expected. Knowledge of data centre standards, codes and regulatory frameworks is important.

Skills

Advanced multidisciplinary design leadership, customer management, negotiation, commercial awareness, value engineering, BIM and digital collaboration skills are essential. The role requires strategic thinking and confident communication with senior stakeholders.