Client Service Associate (Emiratisation)

Job Overview

Support an affluent-client portfolio by handling day-to-day banking needs, delivering responsive service, identifying cross-sell opportunities and maintaining strong compliance and documentation standards.

Key Responsibilities

• Act as a service contact for affluent clients and manage assigned portfolio requests.
• Handle account servicing, cards, onboarding and other customer requirements within TAT.
• Conduct regular customer engagement and capture feedback.
• Identify opportunities for credit cards, loans, mortgages, investments, wealth products and bancassurance.
• Generate qualified referrals for Relationship Managers and business teams.
• Check KYC, Emirates ID, passport and account information for accuracy.
• Coordinate with Relationship Managers, Products, Operations and partners to resolve issues.
• Maintain CRM records, trackers and customer-interaction reports and manage complaints.

Candidate Requirements

• UAE National under Emiratisation.
• Bachelor’s degree in Business, Finance or related discipline.
• Banking, client relationship or customer-service experience, preferably in priority/HNWI banking.
• Knowledge of UAE banking regulations, AML and Central Bank requirements.
• Strong communication, interpersonal and customer-service skills.

Key Skills

• Client Service
• Elite Banking
• Customer Engagement
• Cross-Selling
• KYC
• AML
• CRM
• Banking Operations

What the Role Offers

This position provides an opportunity to contribute to RAKBANK's banking operations in the UAE while working with business, technology, operations, risk, finance or customer-facing teams relevant to the role. The successful candidate will be expected to maintain high standards of accuracy, customer service, governance, collaboration and professional conduct. Depending on the function, the role may also involve process improvement, digital transformation, analytics, automation, regulatory compliance and cross-functional project work.

Employment Details

• Company: RAKBANK
• Job Title: Client Service Associate (Emiratisation)
• Location: Ras Al Khaimah, United Arab Emirates
• Employment Type: Full Time
• Industry: Banking
• Experience: Not specified
• Qualification: Bachelor Degree

Candidate Profile

The ideal candidate should be organized, accountable and comfortable working in a regulated banking environment. Strong communication, analytical thinking and stakeholder coordination are important, along with the ability to prioritize work, meet service levels, protect confidential information and follow documented controls. Candidates should be prepared to work collaboratively and contribute to continuous improvement.

How to Apply

Interested candidates should review the full vacancy details and submit their application through the provided LinkedIn job posting. Applicants should ensure that their CV and supporting information accurately reflect the qualifications and experience requested for the position.