Business Development Officer – Food Service

The Business Development Officer will help expand the Food Service channel by finding new customers, developing sales opportunities and building long-term commercial relationships. The position focuses on lead generation, client acquisition and revenue growth across food service and related hospitality accounts. It requires regular market engagement, a clear understanding of customer needs and the ability to recommend suitable products and commercial solutions while protecting agreed profitability targets.

Key Responsibilities

• Identify prospective customers through networking, field visits and market research, then assess outlet profiles and business needs to qualify opportunities.
• Build and maintain relationships with key decision-makers and stakeholders, developing trust and a clear understanding of each customer’s requirements.
• Recommend products and tailored solutions that meet client objectives and fit the company’s portfolio and service capabilities.
• Negotiate contracts, commercial terms and pricing in line with approved guidelines and profitability expectations.
• Support the department’s business plan by helping implement strategic initiatives across the Food Service channel and coordinating with relevant teams.
• Work with Marketing, Product and Operations to provide a positive customer experience, attend trade events and report sales progress and growth opportunities.

Requirements and Qualifications

• At least five years of experience in FMCG, HORECA or the Food Service sector.
• A bachelor’s degree in Business, Food Science, Hospitality Management or a related field.
• Strong knowledge of the food and beverage market and an established network of relevant industry contacts.

Skills

The position calls for excellent negotiation, communication and interpersonal skills, together with analytical thinking and practical problem solving. Candidates should be able to research customer opportunities, prepare sales proposals, manage a pipeline and communicate market feedback. Commercial awareness, persistence, sound time management and the ability to work independently in the field are also important.

Employment Details

This is a full-time sales position based in Dubai, United Arab Emirates. The role involves customer visits, industry networking and regular coordination with internal commercial and operating teams. It is suited to a business development professional who understands food service customers and can turn market relationships into sustainable account growth.