Product Specialist
Job role insights
Date posted
November 4, 2026
Hiring location
Makkah Region Saudi Arabia
Quantity
1 person
Gender
Any
Description
Supports the implementation, configuration and ongoing operation of business applications. The Product Specialist helps ensure that enterprise systems meet user needs, comply with internal standards and remain available through effective incident handling and vendor coordination. Applications may support HR, finance, supply chain or other business functions.
Key Responsibilities
- Configure, support and monitor assigned business applications under approved procedures.
- Work with users to understand application issues, clarify requirements and provide support or escalation.
- Coordinate implementation tasks and changes across business teams and external vendors.
- Assist with testing, release preparation and validation before wider use.
- Track incidents and service requests and communicate progress to users.
- Prepare user guidance and help employees use applications effectively.
- Follow governance, cybersecurity, regulatory and documentation requirements.
Requirements and Qualifications
A qualification or practical background in IT, information systems or business applications is suitable. Strong troubleshooting and communication skills and an understanding of enterprise application support are required. Experience with ERP platforms or HR, finance and supply-chain systems is beneficial.
Skills and Competencies
- Enterprise applications
- ERP support
- application configuration
- incident management
- user support
- system testing
- vendor coordination
- IT governance
Role Expectations
The specialist should take ownership of user issues, record relevant details and coordinate resolution. Changes should be tested and documented, and users should receive clear guidance about impacts. Attention to security and governance helps keep applications dependable and compliant.
The employee should maintain professional standards, follow workplace and information-handling procedures, and cooperate with colleagues to meet service priorities. Tasks should be completed within the approved scope of the position, with questions or exceptions referred to the responsible manager. Dependable attendance, clear communication and a willingness to learn support consistent performance.
Work priorities may vary according to service demand, and the role may require coordination with several teams during the working day. The employee should keep relevant stakeholders updated, use available systems responsibly and contribute ideas that improve accuracy, efficiency and service quality.
Skills
select-type
Full Time
Interested in this job?
45 days left to apply
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