Learning & Development Manager

This Marriott International position supports high-quality hotel operations by combining strong service delivery, operational discipline and effective coordination with colleagues and guests. The role is responsible for maintaining department standards, achieving operational objectives and contributing to a consistent guest experience. The successful candidate will organize daily activities, monitor performance, resolve issues, communicate priorities and work closely with other hotel departments. For leadership positions, the role also includes coaching colleagues, supporting staffing and development, managing resources and contributing to financial or departmental targets. Candidates should be comfortable working in a fast-paced, multicultural hospitality environment and applying Marriott policies, procedures and quality expectations.

Key Responsibilities

• Coordinate daily departmental activities and ensure operations follow approved standards and procedures.
• Monitor service delivery, productivity, quality and guest satisfaction and address gaps promptly.
• Lead, coach or support team members and communicate expectations clearly.
• Handle guest requests, complaints and operational issues using appropriate escalation and service-recovery procedures.
• Coordinate with relevant hotel departments to maintain smooth workflows and timely handovers.
• Maintain accurate reports, records, schedules, operational controls and required documentation.
• Follow safety, security, confidentiality, brand and regulatory requirements.
• Support continuous improvement, training, staffing and financial objectives relevant to the department.

Requirements

• Bachelor's degree or relevant professional qualification in HR, hospitality, education or a related discipline.
• Relevant experience in learning, development, training or hotel operations.
• Strong facilitation, presentation, coaching and stakeholder-management skills.
• Ability to identify development needs and translate them into practical learning activities.
• Strong organization, documentation and communication skills.
• Commitment to Marriott standards, confidentiality and employee development.

Employment Details

• Company: Marriott International
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Hospitality
• Experience: 3 - 5 Years
• Qualification: Bachelor Degree

How to Apply

Interested candidates should apply through the original LinkedIn job listing using the application link provided with this vacancy. Applicants should review the employer's current requirements and submit an up-to-date CV and any supporting information requested by Marriott International.