Manager – Quality _ Homecentre

The Quality Manager leads the quality strategy for furniture and related merchandise, aiming to meet customer expectations for product quality, price and delivery. The role oversees quality systems, compliance and improvement projects while working with suppliers, third-party quality-control agents, operations and internal stakeholders. It focuses on preventing defects and customer complaints, reducing supply-chain damage and strengthening product testing and warranty processes.

Key Responsibilities

• Lead the quality-management system and translate business objectives into practical standards, compliance processes and product-quality performance measures.
• Monitor KPIs and improvement plans, ensuring projects meet approved cost, timing and quality targets while supporting operational excellence.
• Work with suppliers and operations to investigate complaints, complete root-cause analysis and implement corrective and preventive actions within required timelines.
• Audit third-party quality-control providers, improve packaging and merchandise handling, and reduce damage, warranty costs, scrap and avoidable rework.
• Coordinate product testing, claims, replacements, workshop efficiency, warranty controls and relevant authority compliance while reporting progress to senior leadership.

Requirements and Qualifications

• Bring more than ten years of experience managing furniture quality or a closely related product-quality function.
• Understand quality systems, supplier audits, product testing, customer complaint prevention, warranty processes and supply-chain risks.
• Have the ability to lead cross-functional improvement projects and evaluate performance through KPIs and measurable corrective actions.
• Work effectively with vendors, operations, quality-control agents, internal auditors and other stakeholders.
• Provide clear reporting, people leadership and practical recommendations that support cost, delivery and customer expectations.

Skills

Continuous-improvement experience, risk assessment, quality governance and a structured approach to damage prevention and compliance will help deliver results.

Employment Details

This is a full-time opportunity with Landmark Group based in Dubai, United Arab Emirates. Applicants should use the application link below and provide relevant experience and qualifications for the role.

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