Guest Services Officer – Front Office
Job role insights
Date posted
October 29, 2026
Hiring location
Dubai
Career level
Entry Level
Qualification
Hospitality or Tourism degree/diploma preferred
Experience
Minimum 2 years of hotel operations experience
Quantity
1 person
Gender
Any
Description
Hyatt Regency Dubai is looking for a Guest Services Officer – Front Office to support the smooth operation of Reception within the Rooms Division. This guest-facing position helps create a positive first and last impression by welcoming arrivals, assisting with departures, answering questions and coordinating requests. The officer must be courteous, accurate and attentive while balancing guest service with operational procedures.
Key Responsibilities
- Welcome guests, support check-in and check-out and provide clear information about hotel services.
- Respond to questions, requests and concerns in a polite and timely manner.
- Maintain accurate guest details and handle payments or related transactions according to procedures.
- Coordinate with housekeeping, reservations, engineering and other teams to address guest requirements.
- Monitor pending matters and pass clear handover notes to colleagues between shifts.
- Protect guest privacy and follow hotel rules for safety, security and handling personal information.
- Refer complex complaints or exceptions to the appropriate supervisor and follow up as directed.
Requirements
- At least two years of hotel operations experience.
- Strong customer-service, communication and interpersonal skills.
- Professional presentation, attention to detail and the ability to work during busy arrival and departure periods.
Qualifications and Skills
A degree or diploma in Hospitality or Tourism Management is preferred. Candidates should be comfortable using front-office systems, maintaining accurate records and working collaboratively to provide a reliable guest experience.
Employment Details
Full-time front-office position in Dubai, United Arab Emirates. Salary, shift schedule and benefits are to be confirmed with the employer.
Skills
select-type
Full Time
Interested in this job?
45 days left to apply
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