Front Office Supervisor

The Front Office Supervisor helps lead daily reception and guest-service operations at Park Inn by Radisson, Dubai Motor City. The role supports the full guest journey, from arrival and enquiries through departure and issue resolution, while ensuring company and property standards are followed. It also involves coaching team members, monitoring service and productivity, controlling departmental resources and building strong working relationships across the hotel.

Key Responsibilities

• Support smooth daily front-office operations and ensure a professional guest experience at every stage.
• Guide the team in responding to guest questions, complaints and service-recovery situations.
• Take responsibility for assigned front-office activities and deputize for the department head when needed.
• Coach colleagues and encourage a culture of learning, accountability and positive service.
• Monitor departmental costs, inventory and productivity with the department head.
• Coordinate with internal and external stakeholders and maintain records needed for compliance and audits.

Requirements and Qualifications

• Proven front-office experience, preferably in a hotel, is required.
• A practical leadership style and the ability to lead by example are important.
• Candidates should demonstrate strong guest-service orientation, communication and problem-solving skills.
• Proficiency in Microsoft Office, particularly Excel, is requested.
• The ability to work across teams, manage changing priorities and remain positive under pressure is expected.

Skills and Competencies

• Front-office operations
• Team supervision
• Guest recovery
• Microsoft Excel and reporting

Employment Details

Full-time role at Park Inn by Radisson, Dubai Motor City.

The role requires consistent attention to service standards, reliable follow-through and a willingness to coordinate with colleagues when priorities change. The successful candidate should communicate clearly, maintain an organized work area, follow relevant safety and operating procedures and contribute to a respectful working environment. Flexibility and a practical approach to resolving day-to-day issues will help the team deliver a dependable experience for guests and coworkers.