Executive – Sales Support (Freight Forwarding & Liner Coordination)

The Sales Support Executive helps the commercial team grow freight-forwarding and liner-coordination business across the GCC. The role supports customer quotations, contract administration, sales coordination and operational follow-up, ensuring that commercial requests move efficiently between customers and internal teams. The executive gathers cost information, prepares quotations and maintains accurate records of leads, opportunities and customer activity. The position also contributes to reporting on pipeline performance, quote conversion, market outreach and campaigns. It is suited to someone who understands logistics services and can coordinate several requests while maintaining strong customer communication and attention to detail.

Key Responsibilities

• Support the commercial team with customer quotations, pricing requests, contract documentation and sales administration.
• Collect cost inputs from internal departments and global offices to prepare accurate and timely freight-forwarding or liner quotations.
• Coordinate with operations, pricing, finance, customer service and external partners to resolve service or commercial issues.
• Maintain CRM records, customer registrations, opportunity updates and accurate information on sales activities.
• Assist with order processing, invoicing, shipment coordination and follow-up on customer requirements.
• Prepare quote trackers, pipeline summaries, weekly and monthly performance reports, campaign updates and market-outreach information.
• Help resolve customer enquiries and ensure requests are directed to the appropriate operational or commercial team.

Requirements and Qualifications

• A bachelor’s degree in Business, Supply Chain, Logistics or a related discipline.
• Knowledge of freight forwarding, liner coordination, logistics pricing, quotations and contract processes.
• Ability to work with CRM systems and maintain accurate commercial and customer records.
• Confidence coordinating with multiple departments and external partners to meet response timelines.
• Specific minimum years of experience were not stated in the available role details.

Skills and Employment Details

• Customer service and sales coordination.
• Pricing and quotation administration.
• Data accuracy, reporting and CRM discipline.
• Organisation, communication and cross-functional follow-up.

Full-time sales-support position based in Dubai, UAE, supporting freight-forwarding and liner-coordination activities.