SENIOR BILLING AND CLAIMS REPRESENTATIVE

The Senior Billing and Claims Representative oversees complex billing, credit, and collection activities and helps ensure that revenue-cycle work is completed accurately and on time. The role supports reliable financial operations by reviewing accounts, coordinating claim follow-up, resolving discrepancies, and promoting consistent application of credit policies and regulatory requirements.

This position requires sound judgement when handling sensitive financial and patient-related information. Clear documentation, professional communication, and a methodical approach to disputed or overdue accounts are important to protecting service quality and maintaining productive working relationships with internal teams and external stakeholders.

Key Responsibilities

• Review complex accounts and monitor claim status, outstanding balances, and collection activity.
• Coordinate daily work across billing and collections tasks and guide colleagues when issues need escalation.
• Identify reasons for rejected, delayed, or disputed claims and support timely corrective action.
• Prepare clear reports on account status, collection progress, exceptions, and audit findings.
• Apply established credit policies, approval controls, and applicable regulatory requirements consistently.
• Work with relevant departments to resolve discrepancies and improve the efficiency of revenue-cycle processes.

Requirements and Qualifications

• A bachelor’s degree in Accounting, Finance, or a related field is required.
• At least six years of experience in billing and claims management or a related field is required.
• Certification in revenue-cycle management or case management is preferred.
• Advanced English and basic Arabic are listed language expectations.

Skills and Competencies

• Due diligence and financial record accuracy
• Audit reporting and data collection
• Customer communication and issue resolution
• Confidentiality, integrity, and team coordination

Employment Details

This vacancy is based in Dhahran, Saudi Arabia. The role works within Johns Hopkins Aramco Healthcare’s operating environment and follows applicable workplace, quality, safety, and confidentiality procedures. The position calls for dependable attendance, clear communication, accurate records, and a professional approach to colleagues, customers, and service partners. Applicants should ensure that their background matches the role-specific criteria before submitting an application.