Manager – Revenue Assurance

The Manager of Revenue Assurance is responsible for protecting revenue across telecommunications and related business services. The role covers the end-to-end revenue chain, including network and business support systems, operations support systems, customer relationship platforms, mediation, charging, billing and service fulfilment. The manager develops preventive and detective controls, identifies potential revenue leakage and drives corrective action with relevant business and technology teams. The position also supports assurance for specialist services such as roaming, interconnect, messaging, wholesale, enterprise and revenue-sharing arrangements. Success requires a strong understanding of telecom processes, data flows and financial impacts, together with the ability to turn analysis into practical control improvements.

Key Responsibilities

• Own revenue assurance activities across the customer and service lifecycle, from product and tariff setup through usage capture, charging and billing.
• Design and maintain automated preventive and detective controls to identify missing, delayed, duplicated or incorrectly rated transactions.
• Investigate revenue gaps, perform root-cause analysis and coordinate corrective actions with Network, IT, Finance, Product and Wholesale teams.
• Validate new products, tariff changes and system releases, including dry runs, user acceptance testing and post-implementation assurance.
• Monitor specialised revenue streams such as roaming, interconnect, A2P messaging, wholesale, enterprise services and revenue-share arrangements.
• Develop dashboards, scorecards and financial KPIs, track leakage recovery and report assurance performance to management.
• Maintain procedures, audit evidence and service-level controls while supporting continuous improvement and team development.

Requirements and Qualifications

• A bachelor’s degree in Telecommunications, Computer Science, Engineering or a related discipline.
• Approximately seven to ten years of telecom experience, including three to five years focused on revenue assurance.
• Practical knowledge of charging, billing, mediation, roaming, interconnect or messaging platforms.
• Experience analysing telecom data and tracing transactions across multiple operational and business systems.
• Ability to work with SQL and data analysis tools; automation and dashboard development experience is valuable.

Skills and Employment Details

• Strong analytical and financial-control capability.
• Knowledge of telecom revenue processes, system integrations and data flows.
• Root-cause analysis, control design and stakeholder coordination.
• Reporting, documentation, audit readiness and people leadership.

Full-time management role based in Dubai, United Arab Emirates. Salary and closing date were not stated in the available job details.