Store Supervisor – Tom Ford, The Grove

The Store Supervisor - Tom Ford, The Grove role is responsible for leading a retail team and delivering a consistent, commercially successful customer experience. The position combines visible floor leadership, coaching, operational control and close attention to sales, service and brand standards.

Key Responsibilities

• Lead, coach and motivate colleagues to deliver strong service, product knowledge and commercial performance.
• Set priorities on the shop floor, allocate activity and remain available to support customers and the team.
• Review sales, conversion, productivity, stock and other KPIs, taking practical action where performance can improve.
• Maintain visual, operational, cash, stock and service standards in line with brand and company procedures.
• Work with buying, merchandising, marketing and support teams to solve issues and strengthen the customer journey.

Requirements and Qualifications

• Relevant leadership experience in fashion, beauty, luxury or high-quality retail, with a hands-on approach.
• Commercial awareness, team development, clear communication, sound judgement and flexibility for retail shifts.

Skills

The role calls for Communication, Organisation, Commercial Awareness, Teamwork, Customer Focus.

Employment Details

This is a full-time position with Chalhoub Group in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates. Retail-facing roles may include rotating shifts, evenings, weekends and peak trading periods. Candidates should review the application page for the current process and any role-specific eligibility details.

What We Offer

The package includes health care, child education contribution, flexible or remote working policies where applicable, employee discounts and access to learning and internal mobility opportunities. The organisation welcomes diverse perspectives and is committed to equal opportunity.

The successful candidate will be encouraged to take ownership, share ideas and build strong working relationships. The role offers practical exposure to a respected regional retail business, with opportunities to learn from experienced colleagues, contribute to meaningful priorities and grow through feedback, collaboration and day-to-day responsibility.