Technology Engineer – UAEN

As a Technology Engineer – Digital Workplace, you will be responsible for supporting and enhancing digital workplace technologies within the enterprise, particularly around mobility, modern desktop management, automation, and collaboration tools. You will play a key role in evaluating, implementing, and supporting Microsoft-based solutions, ensuring high availability and performance while maintaining strong security and governance.

This role will also require strong collaboration across teams, engagement with third-party vendors, and an innovative mindset to introduce new digital workplace capabilities aligned with Emirates NBD’s strategic objectives.

Key Responsibilities:

Core Technology Management

• Manage and administer Microsoft Endpoint Manager (Intune & SCCM) for device provisioning and compliance.
• Oversee Microsoft Teams environment, including policies, integrations, and access controls.
• Implement and manage Windows Autopilot, BitLocker, and Conditional Access Policies.
• Monitor and perform Tier 2/3 technical support and Root Cause Analysis.
• Document and maintain SOPs, technical guides, FAQs, and support materials.

Operations & Support

• Collaborate with IT Operations to maintain stable and secure daily operations.
• Deliver end-to-end patch management and support endpoint hardening initiatives.
• Assist in automation and process optimization efforts across the workplace environment.
• Respond to incidents, change requests, and service requests related to end-user computing.

Innovation & Vendor Collaboration

• Explore and recommend new workplace technologies aligned with modern enterprise needs.
• Liaise with third-party vendors for testing, evaluation, and implementation of workplace solutions.
• Support the bank’s mobile strategy and virtual workplace evolution initiatives.

Project Involvement

• Collect, validate, and analyze data for endpoint management decisions.
• Work cross-functionally with IT teams to implement and support project deliverables.
• Identify risks, track project milestones, and provide regular updates to the project manager.
• Ensure all initiatives comply with internal project management standards and specifications.

Required Qualifications:

Technical Skills:

• Strong hands-on expertise with:
  • Microsoft Endpoint Manager (Intune & SCCM)
  • Microsoft Teams administration
  • Windows Autopilot & Conditional Access
  • BitLocker/device encryption
• Familiarity with:
  • Microsoft Defender for Endpoint
  • Modern Desktop Provisioning
  • Collaboration Tool Integrations
  • Automation & Optimization Tools
• Understanding of:
  • General IT Infrastructure, Banking Office & Branch IT Systems
  • Wi-Fi, mobile solutions, and endpoint security
  • ITIL-based support and incident/change management processes

Professional Competencies:

• Strong analytical, documentation, and problem-solving skills
• Excellent time management and multitasking abilities
• Effective communication skills (oral and written)
• Highly self-driven and results-oriented
• Strong coordination and stakeholder management skills

Education & Certifications:

• Bachelor’s degree in Information Technology or related field
• Microsoft Certifications:
  • Endpoint Administrator Associate
  • Teams Administrator Associate
  • Modern Desktop Administrator Associate
• ITIL Foundation Certification (mandatory)

Preferred Experience:

• 5+ years of experience managing enterprise mobility and digital workplace infrastructure
• 3+ years working in a banking IT operations environment or equivalent enterprise setting
• 4+ years of experience working with ITIL processes (Change, Release, Incident)

What We Offer:

• Competitive compensation package
• Generous annual leave and private healthcare coverage
• Preferential employee banking services
• Access to world-class learning and development platforms
• Strong focus on work-life balance and employee well-being