Contact Center Agent-Remote

JOB PURPOSE:

• To support Fakeeh University Hospital (FUH) mission and vision statement.
• Will provide telephonic scheduling for patients calling with one of the many services FUH provides.
• Coordinates booking of appointments to optimize clinic function.
• Supports the successful achievements of Operations strategic goals.
• Familiar with the scope of services of each Clinic represented and will aide in directing the patients to the most proper clinic for his / her specific needs.

KEY RESPONSIBILITIES AND DUTIES:

Experience:

• Excellent English verbal/written communication skills.
• Exposure to / experience with customer service principles
• Knowledge of Arabic desirable.
• Computer literacy
• Medical Terminology / or exposure to medical environment
• Previous Contact Centre experience/appointment management
• Exposure to / experience with CQI / JCI principles

COMPETENCIES: