Emirati Talent – Customer Service Coordinator – City Center Al Zahia

The Customer Service Coordinator supports the information desk at City Centre Al Zahia. The role helps visitors navigate the mall, provides accurate information about facilities, stores and promotions, and supports consistent daily desk operations under the guidance of the team leader or supervisor. The successful candidate will contribute to dependable day-to-day delivery and maintain a professional approach when dealing with colleagues, customers, partners or service providers. Work should be completed accurately, on time and in line with applicable company procedures. This vacancy is identified as an Emirati talent opportunity. A helpful information desk improves the visitor experience and supports smooth mall operations. The coordinator should remain approachable, provide accurate information and know when to refer a request to another team.

Key Responsibilities

• Keep current knowledge of mall facilities, amenities, shops, layouts and activities.
• Operate the customer information desk in line with established service procedures.
• Answer visitor questions in person and by telephone.
• Provide directions and information about current and upcoming promotions or events.
• Refer complaints and complex requests to the appropriate colleague.
• Support smooth desk operations and maintain a helpful, professional service environment.

Skills and Requirements

• Customer service and visitor assistance
• Knowledge of mall facilities and store locations
• Clear verbal communication
• Information desk and telephone support
• Teamwork and service-procedure awareness

Qualifications and Experience

The position is specifically marked for Emirati talent and is based at City Centre Al Zahia in Sharjah. Applicants should be comfortable assisting visitors and handling a range of enquiries.

Employment Details

This is a full-time opportunity with Majid Al Futtaim in Sharjah, United Arab Emirates. The position works with the relevant functional team and internal stakeholders to deliver its assigned objectives. Salary and application contact details are not stated in the listing. Applicants should use the job application link provided with this vacancy.