Manager, CPR Oversight & QA ( UAE National )

Support independent oversight and quality assurance across customer engagement activities, helping maintain evidence, monitor regulatory obligations and promote consistent customer outcomes. This position is suited to a professional who can combine sound judgement, customer or stakeholder focus and disciplined execution in a regulated banking environment.

Role Context

This role contributes to a professional banking environment where accuracy, responsible decision-making, customer focus and effective collaboration are essential. The position offers the opportunity to work with experienced teams, support business priorities and contribute to sustainable service and operational outcomes.

Key Responsibilities

• Maintain registers, control matrices, evidence repositories and regulatory action trackers for assigned obligations.
• Review customer communications, procedures and records against applicable consumer-protection requirements.
• Conduct structured quality reviews and document findings, evidence and remediation requirements.
• Monitor assigned actions, escalate overdue or material gaps and support timely closure.
• Validate the accuracy and completeness of customer-protection and customer-experience activities.
• Prepare management information and contribute to governance meetings and control reporting.
• Support continuous improvement by identifying recurring issues and strengthening review processes.

Requirements

• Bachelor’s degree in business, finance, law, compliance or a related discipline.
• Experience in quality assurance, compliance, consumer protection, governance or banking operations.
• Strong understanding of regulatory controls, documentation and evidence management.
• Excellent analytical, communication and stakeholder-management skills.

What You’ll Bring

The successful candidate should demonstrate professionalism, ownership, clear communication and a practical approach to solving problems. Strong collaboration skills and the ability to manage priorities are important, along with respect for confidentiality, controls and service standards. Candidates should be comfortable working with multiple stakeholders and using data, documentation and business information to support sound decisions. A proactive attitude, willingness to learn and commitment to delivering dependable results will be valued in the role.

Employment Details

• Company: Commercial Bank of Dubai
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Experience: 6 - 9 Years