Virtual Relationship Manager
Description
RAKBANK is seeking a Virtual Relationship Manager for its banking operations in the United Arab Emirates. This position suits a professional who combines role-specific knowledge with dependable execution, sound judgement, attention to detail and a commitment to customer service and control standards.
Job Overview
The Virtual Relationship Manager manages customer relationships through remote channels, combining proactive outreach with responsive service. The role aims to deliver convenient banking support, develop relationships and identify relevant products without losing the personalised attention customers expect.
Key Responsibilities
- Contact customers through approved remote channels to understand needs and support account servicing.
- Explain suitable products and services and connect customers with relevant specialists when needed.
- Maintain accurate customer records, follow-up notes and relationship activity in bank systems.
- Handle enquiries and service issues promptly, coordinating with operations for resolution.
- Identify retention and responsible cross-selling opportunities based on customer needs.
- Meet agreed service and relationship goals while following privacy and customer-protection requirements.
Requirements and Qualifications
- Customer service, telesales, remote relationship management or banking experience is relevant.
- Comfort with digital communication tools, CRM systems and banking products is useful.
- Candidates should be organised, persuasive without being pushy, and able to manage regular follow-ups.
- Good written and verbal communication and careful handling of customer data are important.
Skills
Strong listening, relationship building, clear explanation, time management and problem resolution help deliver an effective virtual service. The role also benefits from resilience and an ability to recognise when a customer needs specialist support.
Employment Details
Location: United Arab Emirates. The position sits within a regulated banking environment and requires respect for customer confidentiality, internal controls and relevant procedures. The role operates in a regulated banking environment where accuracy, confidentiality, accountability and customer protection matter. The successful candidate should maintain reliable records, follow approved procedures, raise concerns promptly and work constructively with colleagues and stakeholders. Applicants should be ready to discuss relevant experience and explain how their skills match the responsibilities of the position.
Country
UAE
select-type
Full Time
Interested in this job?
44 days left to apply
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