Processor – Escrow Services

The Processor – Escrow Services supports the day-to-day administration of real estate and other escrow accounts. The position helps deliver accurate and timely services to clients, developers and internal stakeholders while acting in line with the relevant escrow rules and bank procedures. Work covers account and project records, payment and deposit activity, unit-related requests, reconciliations and the documentation needed to support the release or transfer of funds. The role works closely with product managers, business units, operations colleagues, clients and external parties. It is important to keep project records current, confirm that each request has the correct supporting evidence and ensure that unresolved matters are visible to the appropriate approver before processing continues.

Key Responsibilities

• Process daily escrow activities in line with applicable real estate, DIFC, common-area and commercial escrow rules.
• Check supporting documents for developers, projects, unit management, payments, deposits and fund allocations.
• Handle unit cancellations, refunds, pending payments, guarantees and retention transfers within agreed timelines.
• Coordinate with appointed engineers when certification is required before payment releases can proceed.
• Reconcile project accounts and prepare accurate internal or regulatory reports for relevant stakeholders.
• Identify exceptions, obtain the required approvals and escalate issues that cannot be resolved within normal procedures.
• Respond to customer and stakeholder queries while protecting confidential information and transaction records.

Qualifications and Requirements

• No mandatory degree, professional certificate or minimum years of experience is specified.
• Knowledge of escrow administration, banking operations or real estate transaction documentation would be relevant to the work.
• Applicants should be able to follow detailed procedures and manage several requests within service timelines.

Skills and Competencies

• Strong document checking and transaction accuracy.
• Reconciliation, follow-up and exception management.
• Clear communication, confidentiality and adaptability to process changes.

Employment Details

Dubai, United Arab Emirates. Escrow services cover real estate, common-area, body corporate and commercial escrow activities.