Officer Customer Engagement (Emiratization)

Job Overview

Improve customer experience by analyzing feedback, conducting quality reviews, coordinating engagement activities and converting customer insights into measurable service improvements.

Key Responsibilities

• Analyze feedback from surveys, complaints, digital channels and customer interactions.
• Identify recurring customer issues, trends and opportunities for service improvement.
• Conduct quality-assurance reviews and support customer-experience standards.
• Coordinate customer engagement activities and maintain accurate records.
• Prepare reports and dashboards covering feedback, service quality and customer outcomes.
• Work with business and service teams to implement improvement actions.
• Support customer-experience initiatives and monitor the effectiveness of changes.
• Maintain compliance with internal policies and relevant banking requirements.

Candidate Requirements

• UAE National under Emiratisation.
• Bachelor’s degree or relevant qualification.
• Customer experience, service quality, analytics or banking experience is beneficial.
• Strong analytical, communication, customer-service and stakeholder-management skills.

Key Skills

• Customer Experience
• Customer Engagement
• Feedback Analysis
• Quality Assurance
• Service Improvement
• Reporting
• Banking

What the Role Offers

This position provides an opportunity to contribute to RAKBANK's banking operations in the UAE while working with business, technology, operations, risk, finance or customer-facing teams relevant to the role. The successful candidate will be expected to maintain high standards of accuracy, customer service, governance, collaboration and professional conduct. Depending on the function, the role may also involve process improvement, digital transformation, analytics, automation, regulatory compliance and cross-functional project work.

Employment Details

• Company: RAKBANK
• Job Title: Officer Customer Engagement (Emiratization)
• Location: Ras Al Khaimah, United Arab Emirates
• Employment Type: Full Time
• Industry: Banking
• Experience: Not specified
• Qualification: Bachelor Degree

Candidate Profile

The ideal candidate should be organized, accountable and comfortable working in a regulated banking environment. Strong communication, analytical thinking and stakeholder coordination are important, along with the ability to prioritize work, meet service levels, protect confidential information and follow documented controls. Candidates should be prepared to work collaboratively and contribute to continuous improvement.

How to Apply

Interested candidates should review the full vacancy details and submit their application through the provided LinkedIn job posting. Applicants should ensure that their CV and supporting information accurately reflect the qualifications and experience requested for the position.