Director Priority Banking

The Director of Priority Banking manages key customer relationships within the bank’s Signature segment, serving the highest-value customers in the Priority Banking base. The role focuses on retaining important client relationships, developing new business and delivering strong service through close coordination with Customer Service teams. It combines revenue and deposit-growth targets with a focus on customer satisfaction and a consistent premium banking experience. The position requires a high level of ownership for the customer experience. The Director should understand the expectations of key clients, coordinate timely solutions and maintain a strong relationship approach while achieving business objectives in a controlled and compliant manner.

Key Responsibilities

• Manage and develop relationships with key Signature customers within the Priority Banking segment.
• Meet assigned targets for revenue, deposit growth, customer acquisition and cross-selling.
• Build, strengthen and retain client relationships while supporting the unit’s wider business-development goals.
• Coordinate closely with Customer Service teams to ensure requests are handled smoothly.
• Monitor customer satisfaction measures and maintain service quality in line with segment expectations.
• Identify suitable opportunities to deepen customer relationships and increase the value of the portfolio.
• Work with relevant internal teams to resolve complex matters and protect the overall client experience.

Qualifications and Requirements

• The role is focused on managing elite or Signature Priority Banking relationships.
• A specific degree, certification or minimum number of years of experience is not stated.
• Relevant senior experience in priority banking, private banking or affluent-client relationship management would be useful.

Skills and Competencies

• Senior-level relationship management and client retention.
• Commercial judgement and revenue-growth focus.
• Service leadership, coordination and customer-satisfaction management.

Employment Details

Dubai, United Arab Emirates. Priority Banking – Signature segment.