Customer Service Officer (Emiratisation)

Job Overview

Deliver front-line retail banking service to customers, handling account and product requests accurately while maintaining service quality, compliance and customer satisfaction.

Key Responsibilities

• Handle customer enquiries and service requests across retail banking products.
• Process account-related transactions and requests accurately within agreed TAT.
• Explain banking products, procedures and documentation requirements clearly.
• Identify suitable opportunities for referrals and cross-selling where appropriate.
• Maintain customer records and verify required identification and documentation.
• Follow KYC, AML, operational risk and internal control procedures.
• Resolve customer complaints or escalate complex issues to the appropriate team.
• Support branch/service operations and maintain professional service standards.

Candidate Requirements

• UAE National under the Emiratisation requirement.
• Customer service or banking experience is advantageous.
• Bachelor’s degree or relevant qualification preferred.
• Strong communication, customer focus, accuracy and problem-solving skills.
• Ability to work within regulated banking processes and service standards.

Key Skills

• Customer Service
• Retail Banking
• Account Servicing
• KYC
• AML
• Cross-Selling
• Complaint Resolution
• Banking Operations

What the Role Offers

This position provides an opportunity to contribute to RAKBANK's banking operations in the UAE while working with business, technology, operations, risk, finance or customer-facing teams relevant to the role. The successful candidate will be expected to maintain high standards of accuracy, customer service, governance, collaboration and professional conduct. Depending on the function, the role may also involve process improvement, digital transformation, analytics, automation, regulatory compliance and cross-functional project work.

Employment Details

• Company: RAKBANK
• Job Title: Customer Service Officer (Emiratisation)
• Location: Ras Al Khaimah, United Arab Emirates
• Employment Type: Full Time
• Industry: Banking
• Experience: Not specified
• Qualification: Bachelor Degree

Candidate Profile

The ideal candidate should be organized, accountable and comfortable working in a regulated banking environment. Strong communication, analytical thinking and stakeholder coordination are important, along with the ability to prioritize work, meet service levels, protect confidential information and follow documented controls. Candidates should be prepared to work collaboratively and contribute to continuous improvement.

How to Apply

Interested candidates should review the full vacancy details and submit their application through the provided LinkedIn job posting. Applicants should ensure that their CV and supporting information accurately reflect the qualifications and experience requested for the position.