Assistant Manager – Customer Experience, Employee Banking (UAE Nationals Only)

This Assistant Manager role supports customer-experience initiatives within Employee Banking, with responsibility for improving the customer journey, service quality and engagement. The position works closely with sales teams to connect experience initiatives with business objectives and uses feedback and service metrics to identify practical improvements. It also contributes to digital-adoption programs, customer communications and initiatives designed to strengthen satisfaction, retention and product usage.

Key Responsibilities

• Partner with sales teams to align customer-experience initiatives with business and sales objectives.
• Monitor customer journeys and identify service issues that may affect onboarding or ongoing interactions.
• Develop customer communications that encourage engagement, product usage and appropriate cross-selling.
• Identify improvements to customer-facing policies and processes across onboarding and service journeys.
• Analyze feedback, service-quality metrics and experience trends and turn findings into recommendations.
• Provide management with insights related to sales conversion, retention and service quality.
• Support digital-adoption initiatives and promote awareness of digital banking solutions.
• Contribute to strategies that strengthen customer trust, satisfaction and long-term engagement.

Requirements

• Bachelor's degree.
• At least one year of customer service or customer-experience management, preferably in banking.
• Strong analytical and communication skills.
• Knowledge of banking products and channels and familiarity with banking regulations.
• Experience with CRM/customer-feedback tools and Microsoft Office.

Skills & Competencies

• Customer Journey
• Customer Experience
• Service Quality
• CRM
• Customer Feedback
• Digital Adoption
• Analytics
• Communication
• Microsoft Office

What We Offer

• Competitive compensation and benefits package, as stated by the employer.
• Learning, development and career-growth opportunities.
• Exposure to Emirates Islamic banking operations and relevant business functions.
• A collaborative workplace with opportunities to work with cross-functional teams.

Employment Details

• Company: Emirates Islamic
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Banking
• Eligibility: See the UAE National/UAEN requirement stated in the job title or source listing.

How to Apply

Applicants should use the original LinkedIn job listing provided for this vacancy and review the employer's current application requirements before submitting an application.