Customer Care Specialist
Job role insights
Date posted
November 4, 2026
Hiring location
Abu Dhabi
Career level
Mid Level
Quantity
1 person
Gender
Any
Description
The Customer Care Specialist supports customers who need assistance with investment-related or trading services. The role requires confident communication, an understanding of stock markets and trading platforms, and the ability to respond calmly and professionally to enquiries in a customer service environment.
Key Responsibilities
- Respond to customer enquiries and explain available service processes in a clear and professional manner.
- Understand stock market terminology and common functions of investment and trading platforms.
- Listen carefully to customer concerns, identify the underlying issue and determine the appropriate next step.
- Coordinate with internal teams to investigate requests and provide accurate updates within expected timelines.
- Maintain clear records of customer contacts, issues and follow-up actions.
- Communicate product and service information confidently while avoiding unsupported investment recommendations.
- Manage several enquiries under pressure while maintaining courtesy, accuracy and confidentiality.
Requirements and Qualifications
The vacancy seeks experience in a call centre, customer service environment or stock broking. Familiarity with stock markets and trading platforms is important. Fluent Arabic and English are required, alongside good presentation, time-management and communication skills and working knowledge of Microsoft Word and PowerPoint.
Skills
- Arabic and English customer communication
- Stock market and trading platform familiarity
- Customer service and complaint handling
- Presentation and interpersonal skills
- Microsoft Word and PowerPoint
- Time management and composure under pressure
Employment Details
This is a full-time opportunity with ADIB - Abu Dhabi Islamic Bank, based in Abu Dhabi. Compensation details are not included. Role-specific conditions should be confirmed during recruitment.
The specialist should deliver clear, accurate and timely assistance while protecting customer information. A calm manner, sound product understanding and disciplined escalation help maintain trust in the service experience.
Skills
select-type
Full Time
Interested in this job?
42 days left to apply
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