Senior Officer – Capacity Management

This position coordinates cargo capacity decisions across the airline network, balancing bookings, available aircraft space and customer commitments. It combines shift supervision with forecasting and revenue optimisation, helping the cargo function use capacity effectively while responding to last-minute operational changes.

Key Responsibilities

• Lead capacity-management activities on shift and allocate work so incoming cargo requests are assessed within service expectations.
• Review allotments, booking requests and overbooking limits for inbound and outbound flights, escalating exceptions when needed.
• Prepare and analyse capacity, sales-prognosis and performance information for the line manager and network stakeholders.
• Plan road-feeder services by identifying suitable trucking gateways and coordinating provider selection, terms and operating arrangements.
• Work with cargo pricing, sales, customer service, outstations and interline partners to resolve capacity questions and protect commitments.
• Respond to ad hoc flight changes, oversized shipment requests and other disruptions with practical capacity decisions.
• Contribute data for annual budgets, cost reviews and improvements to revenue-management tools and processes.

Requirements and Qualifications

• A bachelor’s degree, fluent English and knowledge of Safety Management Systems are specified.
• The listed experience band is 5–7 years for qualified applicants.
• Relevant experience in air cargo bookings, capacity planning, operations or revenue management is important.
• Candidates should be comfortable reviewing demand, capacity forecasts, allotments and performance reports.
• Experience coordinating teams or operational stakeholders across different shifts is advantageous.

Skills and Professional Expectations

• Strong numerical analysis, judgement and decision-making when aircraft capacity or schedules change.
• Effective communication and customer focus when handling distributor and interline commitments.
• Reliable team leadership, prioritisation and handover discipline.
• Commitment to safe, secure and revenue-conscious cargo operations.

The successful candidate should maintain accurate records, communicate clearly and follow relevant safety, confidentiality, quality and professional standards. Teamwork, sound judgement and timely escalation of concerns are important.

Employment Details

This is a full-time opportunity based in Dubai, United Arab Emirates. Use the application link in this listing to submit your interest. Shift, roster, on-call or site duties depend on the role.