Service Advisor | Autoplus Automotive | Al Ain

Autoplus Bodyshop, part of United Al Saqer Group, is hiring a Service Advisor in Al Ain to serve as the primary customer contact throughout the vehicle repair and service journey. The role is focused on delivering a professional, premium customer experience while coordinating effectively with technicians and workshop teams. The advisor will understand customer concerns, conduct vehicle walkarounds, prepare accurate job cards, explain repair requirements and provide regular updates on service progress. Responsibilities also include preparing estimates, obtaining approvals, coordinating additional repair findings, completing vehicle handovers and processing warranty claims in line with applicable guidelines and OEM standards. The position requires strong customer-handling ability, basic technical understanding of vehicle systems and familiarity with workshop operations. Candidates with two to four years of relevant Service Advisor experience, particularly in dealership or multi-brand environments, are preferred. Proficiency with Dealer Management Systems, service software and Microsoft Office is also expected.

Key Responsibilities

• Welcome customers professionally and understand their vehicle service or repair requirements.
• Record customer concerns accurately, conduct vehicle walkarounds and prepare detailed job cards.
• Coordinate with technicians to clarify concerns and communicate technical information to customers.
• Provide timely progress updates, including repair status, additional findings and estimated completion times.
• Prepare accurate service estimates and explain costs before obtaining customer approval.
• Coordinate vehicle handover and explain completed work, reports and outstanding issues.
• Process warranty claims according to company and OEM requirements.
• Follow up after service, address complaints professionally and support customer retention.
• Maintain accurate service records and ensure workflows meet quality and timing expectations.

Requirements

• Bachelor’s degree in Automotive Technology, Mechanical Engineering or a related field.
• 2–4 years of experience in a similar Service Advisor role is preferred.
• Basic knowledge of vehicle systems, diagnostics and repair processes.
• Dealership or multi-brand service experience is advantageous.
• Experience using Dealer Management Systems and service software.
• Proficiency in Microsoft Office applications including Excel, Word and Outlook.
• Strong communication, customer-handling and coordination skills.

Key Skills

• Customer service
• Service advising
• Vehicle systems
• Workshop operations
• Dealer Management Systems
• Warranty processing
• Job cards and estimates
• Customer follow-up
• MS Office

Employment Details

• Company: United Al Saqer Group – Autoplus Automotive
• Location: Al Ain, Abu Dhabi, United Arab Emirates
• Employment Type: Full Time
• Industry: Motor Vehicle / Automotive