Service Advisor

Job Overview

Abu Dhabi Motors is looking for a personable Service Advisor to act as the link between customers and workshop technicians. The role involves understanding customer concerns, explaining recommended work and helping customers make informed decisions about repairs, maintenance and after-sales products. The advisor supports a premium service experience by coordinating appointments, discussing costs and options, communicating with workshop teams and maintaining customer relationships that encourage satisfaction and repeat business.

Key Responsibilities

• Welcome customers, listen carefully to their vehicle concerns and record service requests accurately.
• Arrange appointments, coordinate inspections and, where required, support vehicle inspections and test drives.
• Consult with mechanics and technicians about recommended repairs, parts requirements and possible alternatives to expensive repairs.
• Explain available parts, maintenance options, repair procedures and service products in a clear and customer-friendly manner.
• Prepare and communicate service estimates, ensure customers understand work performed and costs incurred, and process payments as required.
• Coordinate with technicians and parts teams to confirm that required components are ordered and available when needed.
• Promote relevant after-sales products and services while maintaining customer trust and satisfaction.
• Work closely with after-sales managers, workshop managers, reception teams, parts advisors and service colleagues to keep work moving smoothly.

Requirements and Skills

• Excellent customer service, interpersonal and communication skills.
• A strong understanding of automotive technology and the automotive industry, particularly luxury vehicle brands.
• Professional experience as a Service Advisor in an automotive dealership.
• Proficiency with industry-specific service or dealership software.
• Strong organization, decision-making and problem-solving abilities, including the ability to communicate effectively with customers, mechanics and management.
• A valid UAE driving licence.

Qualifications and Experience

• A bachelor’s degree in Mechanical Engineering or an automotive-related field is specified. Previous dealership Service Advisor experience and familiarity with luxury brands such as McLaren, Ferrari, Maserati, Lamborghini or Bugatti are required or strongly preferred.

Employment Details

Company: Abu Dhabi Motors. Location: Rabdan Street, Abu Dhabi, United Arab Emirates. The vacancy is associated with luxury automotive after-sales service.