Field Support Specialist
Job role insights
Date posted
October 21, 2026
Hiring location
Dubai UAE
Career level
Middle
Quantity
1 person
Gender
Any
Description
The Field Support Specialist helps maintain round-the-clock technology support and reliable business applications. The role works with end users and system administrators to keep services available, handle incidents and protect operational continuity. It also monitors performance against agreed service levels and reports on service outcomes, including urgent matters that may require support outside standard working hours. The successful applicant should be organised, dependable and committed to following operating procedures while helping the team deliver reliable results.
Key Responsibilities
- Help maintain continuous IT service desk operations and monitor service performance against agreed service-level expectations.
- Work with end users and system administrators to maintain application uptime and minimise disruption to business operations.
- Investigate technical incidents, coordinate resolution and escalate issues that require specialist attention.
- Remain reasonably available for critical or urgent matters outside normal working hours when operationally necessary.
- Track incident progress and report service performance on the required schedule.
- Maintain clear records of faults, actions, outcomes and recurring support issues.
- Communicate with users and colleagues in a professional manner and contribute to service improvements that strengthen business continuity.
Requirements
- Relevant experience in IT support, application support or a service desk environment.
- Strong troubleshooting, incident coordination and user-service skills.
- Ability to manage priorities, keep accurate records and work to service-level expectations.
- Willingness to support urgent operational issues outside regular hours when required by the service.
Qualifications and Skills
- IT, computing or information systems training is relevant to this role.
- Knowledge of support processes, application availability and incident tracking is useful; exact minimum thresholds were not confirmed.
Employment Details
- Company: Emirates Flight Catering
- Location: Dubai, United Arab Emirates
Skills
select-type
Full Time
Interested in this job?
45 days left to apply
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