Field Support Analyst
Job role insights
Date posted
October 21, 2026
Hiring location
Dubai UAE
Career level
Middle
Quantity
1 person
Gender
Any
Description
The Field Support Analyst helps maintain reliable technology services for operational teams by monitoring service performance, supporting business applications and coordinating resolution of user issues. The role works with end users, system administrators and technical teams to reduce disruption, keep systems available and maintain a dependable support service. Clear communication, structured incident handling and accurate reporting are important to the position. The successful applicant should be organised, dependable and committed to following operating procedures while helping the team deliver reliable results.
Key Responsibilities
- Support service desk activities and help monitor service performance against agreed service-level expectations.
- Work with users and system administrators to maintain application availability and reduce interruptions to business operations.
- Log, classify, investigate and follow up incidents, requests and recurring technical problems.
- Escalate issues that require specialist attention and keep affected users informed about progress and expected next steps.
- Review incident patterns and service reports to identify recurring issues or opportunities for service improvement.
- Maintain clear records of work completed, troubleshooting steps, handovers and agreed resolutions.
- Support service continuity by responding appropriately to urgent incidents and following established support procedures.
Requirements
- Practical experience in IT support, application support or a service desk environment is relevant.
- Good analytical and troubleshooting skills with a customer-focused approach to technical problem solving.
- Ability to track incidents, prioritise work and communicate clearly with users and technical colleagues.
- A methodical approach to documentation, service reporting and escalation.
Qualifications and Skills
- IT, information systems or a related technical qualification is relevant to this type of role.
- Experience with service-management processes and business applications is useful; exact qualification or tenure thresholds were not confirmed.
Employment Details
- Company: Emirates Flight Catering
- Location: Dubai, United Arab Emirates
Skills
select-type
Full Time
Interested in this job?
45 days left to apply
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