Agent – Business Team (Russian Speaker Only)
Job role insights
Date posted
October 7, 2026
Hiring location
Dubai
Career level
Entry Level
Qualification
Associate Degree
Experience
0 - 2 Years
Quantity
1 person
Gender
Any
Description
flydubai is seeking an Agent - Business Team to provide a premium airport experience for business-class passengers in Dubai. This customer-facing position is responsible for welcoming passengers, assisting them through key airport touch points and coordinating personalized support from arrival through departure. The role requires a professional service mindset, strong communication skills and the ability to respond calmly to changing passenger requirements in a busy airport environment. Russian language capability is required for this position.
Key Responsibilities
- Welcome business-class passengers and provide personalized assistance during check-in and airport processing.
- Support passengers with baggage, special requests, flight information and other travel requirements.
- Escort or guide customers through security, immigration, lounges and departure gates as required.
- Provide clear information about flight schedules, airport facilities, services and amenities.
- Meet and assist business-class passengers at designated airport touch points while prioritizing their requirements.
- Handle passenger concerns professionally and escalate issues to the appropriate teams when necessary.
- Coordinate with airport staff and other stakeholders to deliver smooth and timely passenger services.
- Follow all applicable aviation safety, security and operational procedures.
- Maintain accurate records of customer interactions, feedback, incidents and service issues.
- Complete assigned operational and administrative tasks accurately and within required service standards.
Requirements
- Associate degree or equivalent qualification.
- Fluent English communication skills.
- Russian language proficiency is required for this position.
- 0-2 years of relevant experience, with customer service or airport experience advantageous.
- Working knowledge of Microsoft Office.
- Strong customer focus, teamwork, communication, accountability and flexibility.
- Professional presentation and the ability to remain composed while assisting premium passengers.
Employment Details
- Company: flydubai
- Location: Dubai, United Arab Emirates
- Employment Type: Full Time
- Industry: Airlines and Aviation
Skills
Country
UAE
select-type
Full Time
Interested in this job?
14 days left to apply
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