EN – Reservation Agent – Female

The reservation role helps customers plan their stay by providing availability information, recording booking details and responding to questions about services and terms. It supports accurate inventory and clear communication before arrival. Careful data entry, product knowledge and a helpful telephone or written manner are central to the work. The successful candidate is expected to approach assigned work professionally, follow established procedures and communicate clearly with colleagues and customers. Work should be completed carefully, with issues raised early rather than left unresolved.

Key Responsibilities

• Maintain clear records of customer interactions and follow up on pending enquiries or requested confirmations.
• Handle personal and payment-related information carefully, following the applicable data-protection and transaction procedures.
• Respond to booking enquiries through the available communication channels and explain options clearly.
• Record reservations, amendments, cancellations and special requests accurately in the assigned booking system.
• Check relevant availability and rate information before confirming details, following approved procedures and authorisation limits.
• Share necessary booking information with front office and other operating teams to support arrival preparation.

Requirements and Qualifications

• Customer service, reservations, contact-centre or administrative experience is useful for this role.
• Good written and spoken communication with attention to dates, names, room or service details.
• Comfort using computers, email and booking or customer-management systems.
• Ability to work accurately during busy periods and manage several enquiries in parallel.
• The title includes a female-specific designation; confirm the employer's eligibility criteria and applicable requirements.

Skills

• Booking administration and data accuracy
• Telephone, email and written service
• Attention to detail and follow-through
• Time management and customer care

Professional Approach

This role suits someone who enjoys helping customers make informed choices and understands that accurate booking information supports a smooth service experience. Candidates should be prepared to explain how their experience, training or transferable skills relate to the duties and how they would contribute to a professional, service-focused team.

Employment Details

• Company: Accor
• Location: Dubai, Dubai, United Arab Emirates
• Employment Type: Full Time
• Salary: Not disclosed