Manager – Cargo Operations

flydubai is hiring a Manager - Cargo Operations to oversee cargo handling, warehouse and ramp performance, ULD and palletized operations, bulk loading and related service-provider activities. The position is responsible for maintaining safe, efficient and compliant cargo operations at DXB and DWC while supporting the airline's expanding cargo products and operational requirements.

Key Responsibilities

• Set operational objectives and implement approved strategies, policies and procedures for safe and efficient cargo operations.
• Maintain compliance with Standard Operating Procedures across cargo activities.
• Lead investigations into accidents, incidents, service failures, irregularities and customer complaints, including root-cause and corrective-action processes.
• Monitor KPIs and safety performance targets in line with UAE GCAA requirements.
• Oversee daily cargo activities at DXB and DWC and monitor service quality from dnata and other handling partners.
• Assess infrastructure, automation and resource requirements for current and future cargo operations.
• Manage service-provider relationships and monitor SLA compliance and operational readiness.
• Support development of cargo products such as pharmaceutical, express, automotive and oversized cargo solutions.
• Maintain cargo-related documentation in the Ground Handling Manual and ensure regulatory alignment.
• Coordinate cargo safety, security and risk-management activities.
• Liaise with Customs, Health, Police and other authorities to facilitate cargo, courier and mail movement.
• Ensure ground-handling contracts cover acceptance, ULD, warehouse, ramp and service requirements.

Requirements

• Bachelor's degree.
• Minimum 8 years of cargo, freight handling, aviation ground operations or related experience.
• Experience managing large operational teams.
• Advanced cargo and Dangerous Goods training, with relevant IATA/GCAA qualifications.
• Safety Management Systems and aviation security certification are advantageous/required according to the applicable role profile.
• Cargo EDI and Weight & Balance licences are desirable.
• Fluent English and strong leadership, decision-making and strategic-thinking skills.

Employment Details

• Company: flydubai
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Airlines and Aviation