Technical & Warranty Manager | Al-Futtaim Automotive | Dubai
Job role insights
Date posted
November 13, 2026
Hiring location
UAE
Career level
Senior
Qualification
Bachelor Degree/Diploma
Experience
8 Years
Gender
Any
Description
Job Overview
Al-Futtaim Automotive is building a talent pool for a Technical and Warranty Manager to support its UAE aftersales network. This leadership position combines complex technical case management with warranty governance and repair-quality improvement. The manager will help service locations resolve difficult vehicle concerns, strengthen technical capability, reduce repeat repairs and ensure claims are processed in accordance with policy. The role works across Service Operations, Workshops, Parts, Training, Customer Experience and Finance.
Key Responsibilities
- Lead technical support and case management across the aftersales network.
- Manage complex diagnostic and repair concerns, coordinating investigation, escalation and resolution.
- Oversee warranty operations and ensure claims comply with relevant policies and requirements.
- Monitor rejected, returned and ageing claims and drive corrective actions.
- Improve repair quality and Fix It Right performance by reviewing repeat repairs, comeback trends and technical issues.
- Use operational KPIs to identify improvement opportunities and communicate performance actions.
- Work with cross-functional teams to maintain repair quality, compliance, efficiency and customer satisfaction.
- Support technical capability development and share knowledge across the network.
Requirements and Skills
- Strong automotive diagnostic and root-cause analysis skills.
- In-depth understanding of warranty policies, claims, audits and governance.
- Knowledge of workshop operations, repair quality and Fix It Right management.
- Strong technical case management, escalation, KPI analysis and stakeholder leadership skills.
- Good English communication and knowledge of modern electrical and electronic vehicle systems; EV and high-voltage knowledge is an advantage.
Qualifications and Experience
- Bachelor’s degree or Diploma in Automobile, Automotive or Mechanical Engineering, or an equivalent technical qualification.
- At least eight years of relevant automotive aftersales experience.
- At least three years in a Technical, Diagnostic, Warranty or Technical Operations leadership role.
- Experience with an automotive distributor, OEM or dealer is preferred; UAE or GCC experience is an advantage.
Employment Details
- Company: Al-Futtaim Automotive
- Location: UAE
- Employment type: Full Time
- Opportunity type: Future talent pool
Skills
select-type
Full Time
Interested in this job?
40 days left to apply
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