Master Technician | Al-Futtaim Electric Mobility | BYD
Job role insights
Date posted
November 13, 2026
Hiring location
UAE
Career level
Senior
Qualification
IMI Level 3-4 / OEM Certification
Experience
6 - 7 Years
Gender
Any
Description
Job Overview
Al-Futtaim Electric Mobility is seeking a highly skilled Master Technician for its BYD Service Center in the UAE. The role combines advanced diagnostics and repair expertise with customer interaction, supporting a smooth journey from service booking to vehicle handover and invoicing. The Master Technician will work to BYD repair standards, improve first-time-fix results and workshop productivity, and help develop the technical capability of other technicians.
Key Responsibilities
- Manage the customer service journey from booking and appointment scheduling through vehicle handover and invoicing.
- Perform advanced diagnostics, repairs, periodic maintenance and accessory fitment in line with BYD repair manuals.
- Use OEM diagnostic systems and special service tools to identify and resolve vehicle faults.
- Follow the Fix It Right process and support first-time repair performance and customer satisfaction.
- Handle work orders and documentation related to warranty, goodwill, leasing and insurance.
- Maintain accurate Electronic Vehicle Checks and technical reports.
- Keep workshop tools and diagnostic equipment maintained, calibrated and updated.
- Follow HSSE, 5S and BYD quality standards and mentor junior technicians.
Requirements and Skills
- Advanced vehicle diagnostics and fault-finding expertise.
- Strong customer-facing communication and ability to explain technical issues clearly.
- Proficiency with OEM diagnostic systems, special service tools and workshop equipment.
- Knowledge of automotive electrical, mechanical and electronic systems, warranty procedures and workshop operations.
- Ability to interpret wiring diagrams, repair manuals and technical documentation.
Qualifications and Experience
- IMI Light Vehicle Master Technician Level 3–4 or equivalent.
- Advanced OEM certification such as Diagnostic Master, Gold Technician or Level 3, or equivalent.
- Six to seven years of experience as a Light Vehicle Technician, including at least two years as a Diagnostic Technician.
- Customer-facing automotive service or dealership experience is highly desirable.
Employment Details
- Company: Al-Futtaim Electric Mobility - BYD
- Location: UAE
- Employment type: Full Time
Skills
select-type
Full Time
Interested in this job?
42 days left to apply
Beware of job scams and fraud! Never pay anyone for a job application, interview, visa processing or job offer. Disclaimer: RecruitArabia.com is a job information platform, not an employer or recruitment agency, and takes no part in hiring. We make reasonable efforts to list genuine jobs but cannot guarantee the accuracy or availability of every posting, so please verify employer details through official sources before sharing personal information. We never charge job seekers any fees and are not responsible for fraud or loss involving employers or third parties. Suspicious listing? Report it above or email us at admin@recruitarabia.com.