Trade Operations Assistant Manager

What You Will Be Doing

• To handle Trade finance transactions by applying up-to-date knowledge of procedures and practices relevant to own area of work in order to ensure accurate work completion and compliance.
• Adhere to compliance and control policies/procedures, Sharia guidelines when performing tasks to ensure there is no violation of internal guidelines, policies, or sanctions/regulations.
• Effectively communicate at all levels with internal/external customers and colleagues.
• To ensure all commission/charges/profit collected as per tariff.
• To identify risk in day-to-day operations and ensure steps taken to avoid audit observations and operational losses.
• Reconciliation of related accounts and suspense accounts.
• Daily Nostro reconciliation
• Identify process improvements, apply LEAN concepts for efficient processing.
• Analyze complaints/errors and ensure non-recurrence.
• Create an environment that encourages initiative, accountability, and merit
• To assist the department in all other operations & administrative functions as required
• Liaise with internal/external customers and resolve queries/issues
• Ensure archival of Settled/Closed transactions & physical verification of files is done periodically.
• Participate in department projects involving UAT/Regression/Sanity testing
• Participation in organizational initiatives and special assignments.
• Adherence to the LDP plan and encourage continuous development.
• Adhere to HR guidelines and policies.
• Carry out any other duties and responsibilities assigned by the management.
• Track team attendance and carry out performance appraisals for the team.

What We Are Looking For

• Fluent in Arabic and English (Reading, Writing and Typing)
• Good knowledge of EI Trade transactions and trade products
• Decision making skills within the guidelines.
• Industry 1 to 3 years in Bank / FI
• Regional -1 year
• Functional -2 years in EI Trade
• Good PC skills. (MS Word, MS Excel), Analytical thinking and problem solving & punctuality.
• Ability to manage multiple priorities, expanding business, growing volume pressures.
• University degree / equivalent qualification Expats: Bachelor’s degree
• Banking Diploma / Professional Certifications

What We Offer You

• Competitive salary package.
• Strong emphasis on work-life balance and employee wellbeing.
• Access to world-class Learning & Development platforms for career growth.
• Generous annual leave and comprehensive Private Healthcare coverage.
• Preferential banking facilities for employees.

Why Join Us

At Emirates NBD Services, we aim to be the employer of choice by helping you unlock your true potential through the right opportunities. We are reimagining the future of work to ensure every employee thrives in an environment that promotes growth, upskilling, and the development of digital skills. Our goal is to empower our employees to build meaningful careers with experiences that shape their future and contribute to Emirates NBD's success. Regardless of your background, location, or preferences, we want every employee to feel connected and engaged as part of the Emirates NBD team.