TeleSales Agent

Join ADCB – Where Your Ambition Meets Opportunity

At ADCB, we celebrate individuality, drive, and innovation. As part of our team, your unique voice will be heard and your ambitions nurtured. Join us on a journey where excellence is expected—and achieved—through collaboration, passion, and purpose.

About Group Business Services (GBS)

GBS is a dynamic team of professionals dedicated to delivering exceptional customer service and operational excellence across ADCB. We are integral to the bank’s digital evolution, risk awareness, and strategy execution, supporting our business partners to elevate customer experiences at every interaction.

Role Overview

We are looking for a proactive and customer-focused Telesales Executive to represent ADCB with professionalism and enthusiasm. You will be responsible for engaging with prospective customers, promoting bank products, and maintaining high standards of service that strengthen customer loyalty and bank profitability.

Key Responsibilities

• Customer Interaction: Call pre-identified customers to proactively sell ADCB products, offering tailored solutions to meet their needs.
• Service Excellence: Provide exceptional service and set realistic expectations to ensure positive customer experiences.
• Data Management: Accurately update customer information in the database to maintain clean, reliable records.
• Lead Generation: Source and convert quality leads into profitable customer relationships.
• Compliance: Adhere to all internal policies, procedures, and regulatory standards to ensure consistent and compliant practices.
• Performance Management: Take ownership of personal development and contribute to team performance goals.
• Customer Commitment: Uphold ADCB’s service standards and demonstrate our brand promise in every interaction.

Ideal Candidate Profile

• Experience: Minimum 3 years of experience in sales or telesales, preferably in the banking or financial services sector.
• Education: Bachelor’s Degree in Business, Marketing, or a related field.
• Skills & Attributes:
  • Strong communication and negotiation abilities
  • Excellent analytical thinking and deadline management
  • Proficient in MS Office and data entry systems
  • Highly organized, team-oriented, and eager to grow within the organization

What We Offer

• Competitive Salary: Fixed pay plus eligibility for performance-linked variable pay.
• Comprehensive Benefits:
  • Medical, life, and accident insurance
  • Paid leave and airfare allowance
  • Preferential staff banking rates
  • Discounts and offers
  • Education assistance (for eligible roles)
• Work-Life Balance: Flexible and remote working options (subject to role requirements).
• Career Development: Structured training, e-learning, mentoring, and career advancement programs.

Your Future Starts Here

At ADCB, we don’t just offer jobs—we build careers. Join a team that values your ideas, supports your ambitions, and helps you reach your full potential.